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Shipping costs and delivery times

Netherlands

  • Free shipping on orders from € 59,00, otherwise € 5,95
  • Carrier: DHL or DPD
  • Expected delivery time after dispatch: usually 1 working day

Belgium

  • Free shipping on orders from € 59,00, otherwise € 5,95
  • Carrier: GLS or DPD
  • Expected delivery time after dispatch: usually 2 to 3 working days

Germany

  • Free shipping on orders from € 59,00, otherwise € 5,95
  • Carrier: DHL or DPD
  • Expected delivery time after dispatch: usually 2 to 4 working days

The stated delivery times are estimates and apply from the moment the order has been dispatched. Delivery may take longer around public holidays, during busy periods or in the event of delays by the carrier.

Collecting your order

Orders can only be collected by appointment from our warehouse in Capelle aan den IJssel, from Monday to Friday between 9:00 AM and 5:00 PM, excluding public holidays. Please make an appointment before collecting your order via info@kenners.nl or +31 85 301 2306. Payment can be made in advance or upon collection.

Kenners BV
Molenbaan 7
2908 LL Capelle aan den IJssel
Netherlands

When will my order be shipped?

Orders that have been fully paid on working days before 5:00 PM and for which all products are in stock will generally be shipped the same working day.

Orders placed during the weekend or on a public holiday will be processed on the next working day.

Are you ordering several products with different delivery times? Your order will normally be shipped once all products are available.

Tracking your order

As soon as the carrier has collected your parcel, you will receive a track-and-trace link by email.

It may take several hours before the first current status becomes visible. The link usually becomes active after the parcel has been processed at the carrier’s depot. Please also check your spam or junk mail folder if you have not received an email.

Missed or delayed delivery

Did you miss the delivery driver? You can use the track-and-trace link to see whether another delivery attempt will be made, whether the parcel has been delivered to a neighbour or whether it is being taken to a collection point.

Has the status remained unchanged for a longer period, or does the parcel appear to be stuck? Please contact us. We will be happy to look into this with you and can open an investigation with the carrier if necessary.

Have you not received an order confirmation?

After placing your order, you will automatically receive an order confirmation by email.

Have you made the payment but not received a confirmation? First check your spam or junk mail folder and verify that the amount has actually been debited from your account. If you still cannot find the confirmation, please contact us and provide your name, delivery address and the amount paid.

Incorrect or incomplete delivery address

Please check the delivery address carefully before completing your order. You are responsible for entering the address correctly and completely.

Have you noticed an error after placing your order? Please contact us as soon as possible. As long as the order has not yet been processed, we may be able to change the address. Once the parcel has been shipped, we cannot guarantee that the address can still be changed.

If a parcel is returned to us due to an incorrect or incomplete address, shipping costs may be charged again for resending the parcel.